Overview
At MINDREALM, we strive to ensure that our customers are fully satisfied with their purchases. If you encounter any issues, below is our refund policy to assist you.
Eligibility for Refunds
To be eligible for a refund, you must submit a request within 14 days of your purchase. The product must be unused and in the same condition that you received it.
Non-refundable Items
- Gift cards
- Downloadable software products
- Services that have been already rendered
Processing Refunds
Once your refund request is received and inspected, we will notify you of the approval or rejection. Approved refunds will be processed within 7 business days, and a credit will automatically be applied to your original method of payment.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, it may take some time before your refund is officially posted.
Contact Us
If you have any questions about our refund policy, please contact us at [email protected].